Privacy & Data Protection Policy

EFFECTIVE: [ 04/06/2024 ]

WHAT DOES THIS PRIVACY POLICY COVER?

VehicleReport.me is a product offered by AUTODATA MIDDLE EAST L.L.C. Our platform delivers vehicle reports, financing options, insurance services, inspection services and automotive services, operating both directly and through our network of partners. AUTODATA MIDDLE EAST L.L.C and/or its affiliates and entities (collectively “AUTODATA ”,“we” or “us”) values your security and privacy. In accordance with UAE Data Protection Law and, as applicable, our Terms of Use, AUTODATA collects information about you when you use or access our websites, use AUTODATA email addresses for contact purposes, or you avail of other web-based products, information or services (collectively, the “Website Services”) as well as through other interactions and communications you have with us.

AUTODATA, the legal entity behind VehicleReport.me, is the data controller of your Personal Data. AUTODATA  determines the purposes and means of processing your Personal Data through the VehicleReport.me platform and any associated services.
 

This online data protection policy (the “Policy") sets out the basis on which any information, including any personal data, we collect from you, or you provide to us, will be processed by AUTODATA. Each time you access or use the Website Services or provide us with information, you consent to the practices described in this Privacy Policy.

This Privacy Policy encompasses:

1. WHO WE ARE AND HOW TO CONTACT US
2. PERSONAL DATA WE COLLECT FROM YOU
3. PERSONAL DATA WE SHARE WITH THIRD PARTIES
4. HOW WE USE YOUR PERSONAL DATA AND WHY
5. WHO WE SHARE YOUR PERSONAL DATA WITH
6. HOW WE KEEP YOUR PERSONAL DATA SECURE
7. HOW LONG WE STORE YOUR PERSONAL DATA
8. YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA
9. MARKETING COMMUNICATIONS
10. OUR POLICY ON MINORS
11. THIRD PARTY LINKS
12. CHANGES TO THIS PRIVACY POLICY

WHO WE ARE AND HOW TO CONTACT US

VehicleReport.me is operated by AUTODATA, a company committed to providing excellence in vehicle-related services while prioritizing your privacy. Our services, including vehicle reports, financing options, insurance, inspection services, and more, are designed to enhance your automotive experience through innovative solutions.

Contact Information

If you have any questions about this Privacy Policy, or if you would like to exercise your rights related to your personal data, please do not hesitate to contact us.

Contact Details:

1. Email: dataprivacy@VehicleReport.me
2. Phone: +971 4 3230583
3. Mailing Address: AUTODATA Middle East LLC
   Al Shafar Investment Building, Office no. 125
   Sheikh Zayed Road, near Noor Bank Metro Station
   P.O. Box: 123870

PERSONAL DATA WE COLLECT FROM YOU
We collect a variety of information to offer you tailored services. The information we collect depends on the services you use and how you interact with us. Below, we outline the categories of data we collect:

Cookies

A cookie is a small text file that is unique to the web browser on your computer or mobile device, which is used to retain user preferences, and enhance browsing experience ("Cookie"). AUTODATA uses Cookies to track overall site usage and enables us to provide a better user experience. We do not use Cookies to “see” other data on your computer or determine your email address.

Types of cookies we drop and the information collected using them include but are not necessarily limited to:

Essential

Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as page navigation, security, and access to essential features. These cookies are crucial for the operation of the site.

[ Referral Tracking ]

[ Chat Support ]

Site Analytics

We use cookies to gather information about how visitors interact with our website. This helps us analyse traffic, identify popular pages, and improve our site's performance. The data collected is aggregated and anonymous, and we do not use it to identify individual users.

[ Google Analytics ]

Most browsers accept and maintain Cookies by default. Check the ‘Help’ or ‘Settings’ menu of your browser to learn how to change your Cookie preferences. You can choose to alter Cookies settings related to the use of our Website Services, but this may limit your ability to access certain areas of the Website.

Alternatively you may wish to visit an independent source of information, www.aboutcookies.org, which contains comprehensive information on how to alter settings or delete Cookies from your computer as well as more general information about Cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual or network operator for advice.

PERSONAL DATA WE SHARE WITH THIRD PARTIES

We share your personal data only when necessary to provide you with VehicleReport.me services, comply with legal obligations, or enhance your customer experience. Below are the primary reasons we share data:

1. Service Provision: We share data with partners and service providers to facilitate the diverse range of services available through VehicleReport.me, such as vehicle inspections, financing, and insurance.
2. Legal Compliance: We may disclose your data when required by law, such as in response to legal processes or requests from governmental authorities.
3. Affiliates: We may share your information within our family of companies to improve our services and provide you with a more seamless experience.
4. Marketing and Analytics: We share data with our marketing partners who help us promote our services and conduct business analytics to improve our offerings.
5. Data Sales: With your explicit consent, we may sell your personal data, including your Customer Name, Contact Number, E-mail Address, Model Year, Make , Model, Trim to selected partners. These partners may use your data to offer you additional services and promotions that may be of interest to you.

Consent for Data Sale:

If you have given explicit consent to the sale of your personal data to our selected partners, you have the right to withdraw your consent at any time by contacting us. Withdrawal of consent will not affect the lawfulness of data processing based on consent before its withdrawal.

HOW WE USE YOUR PERSONAL DATA AND WHY

Purposes of Data Processing

1. To Provide Services: We use your information to perform our contract with you. This includes:
   1. Registering new users.
   2. Providing vehicle reports, financing options, insurance services, inspection services and automotive services.
   3. Processing and delivering your transactions.
   4. Managing payments, fees, and charges.
   5. Collecting and recovering money owed to us.

       

2. To Improve Our Services: We analyze information about how you use our services to improve user experience and to develop new features and services. This includes:
   1. Conducting research and analysis of users’ behavior to improve our products and services.
   2. Developing new tools, products, or services.

       

3. To Personalize Your Experience: We use your data to deliver a customized experience, such as presenting tailored content and options based on your past activities, preferences, and interests.

    

4. To Communicate with You: We use your information to communicate with you about your account and our services. This includes:
   1. Sending you information about changes to our terms or policies.
   2. Providing customer support.
   3. Sending you service messages and notifications.

       

5. For Marketing and Promotions: We use your information to send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences.

    

6. For Financial Services: We use your financial data, including credit history and income level, to assess eligibility and provide tailored financing options. This is crucial for facilitating any financing services you choose to engage with.

    

7. For Insurance Services: Your vehicle data, such as make, model, year, and driving history, is essential for providing accurate insurance quotes. This information helps us and our insurance partners to offer you competitive and comprehensive insurance packages that meet your specific needs.

Legal Bases for Processing

1. Contractual Necessity: Processing your data is necessary for the performance of the contract you have with us.
2. Legal Obligation: Processing is necessary to comply with legal requirements.
3. Consent: Where you have given consent to use your personal data for specific purposes.
4. Legitimate Interests: We process your data when it is in our legitimate interests to do so and when these interests are not overridden by your data protection rights.

HOW DO WE KEEP YOUR PERSONAL DATA SECURE

VehicleReport.me employs industry-standard security measures to protect your data from unauthorized access and breaches. Access to your personal data is strictly limited to employees, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. Regular training on data protection and security is provided to our staff to ensure they understand the importance of protecting personal data and how to do it effectively.

HOW LONG WE STORE YOUR PERSONAL DATA

Data is retained for as long as necessary to provide our services and comply with legal obligations.

YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA

We respect your rights to control your Personal Data. Under applicable data protection laws, you may have the following rights:

1. Right to Access: You have the right to request a copy of the Personal Data we hold about you.
2. Right to Rectification: You have the right to request that we correct any inaccurate or incomplete Personal Data we hold about you.
3. Right to Erasure: You may have the right to request that we erase your Personal Data when there is no good reason for us to continue processing it.
4. Right to Restriction of Processing: You may have the right to request that we restrict the processing of your Personal Data in certain circumstances.
5. Right to Data Portability: You may have the right to receive your Personal Data in a structured, commonly-used, and machine-readable format, and to request that we transmit this data to another controller.
6. Right to Object: You may have the right to object to the processing of your Personal Data for certain purposes, including direct marketing.
7. Right to Withdraw Consent: If we process your Personal Data based on your consent, you have the right to withdraw your consent at any time.

How to Exercise Your Rights

To exercise any of your rights, please contact us at:

Email: dataprivacy@VehicleReport.me 

We may need to verify your identity before fulfilling your request. We will endeavour to respond to your request within the timeframe required by applicable law.

Feedback and Complaints
Your feedback is invaluable to us. If you have any complaints or suggestions about how we handle your personal data, please contact us using the details above. We aim to resolve all issues promptly and efficiently, respecting your rights and our obligations under the Data Protection Law.

MARKETING COMMUNICATIONS

You can opt-in or out of receiving marketing communications from VehicleReport.me at any time.

OUR POLICY ON MINORS
Our Website Services are not targeted, intended, or expected to be of use for individuals under the age of 18 years.

THIRD-PARTY LINKS

Vehcilereport.me may include links to third-party websites; however, we are not responsible for their privacy practices.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify our privacy policy, with updates made available on our platform.